1. SUBJECT OF THE AGREEMENT

These Terms and Conditions define the rights and obligations of the provider and the guest in relation to the reservation, use, and payment of accommodation services offered under Stanetova Bajta.

2. CHECK-IN AND STAY

On the day of arrival, the accommodation is available to the guest from 3:00 PM onwards, or as otherwise agreed during the reservation process. The guest will receive the accommodation key at the entrance, provided that all obligations arising from the reservation have been fulfilled.

If payment has not been made in full and within the agreed deadline, the provider reserves the right not to disclose the key collection location to the guest.

Whenever leaving the accommodation, the guest must lock the entrance door, close all windows, and use the property, equipment, and furnishings with due care and responsibility. The accommodation must be vacated no later than 9:30 AM on the day of departure. A late check-out fee may be charged for departures after this time.

Smoking, the use of open flames, and any other activities that may cause fire or damage to the accommodation or its surroundings are strictly prohibited within the accommodation premises.

Guests must respect public order and peace and must not disturb other guests.

Pets are allowed only upon prior explicit agreement. An additional cleaning fee will apply.

3. PRICES AND INCLUDED SERVICES

All prices are stated in euros (EUR) and include VAT unless expressly stated otherwise.

Prices published on the website or in other promotional materials are for informational purposes only. The binding price is the one displayed to the guest during the reservation process or stated in the reservation confirmation.

Tourist tax is not included in the accommodation price and will be charged separately in accordance with applicable regulations.

The provider undertakes to provide the accommodation and services confirmed at the time of reservation. The guest is not entitled to services that have not been specifically agreed upon or are not part of the regular offer.

4. RESERVATIONS

Reservations may be made through the website or in writing.

A reservation is considered confirmed and the agreement concluded when all of the following conditions are met:

• The guest submits a reservation request and receives a confirmation at the provided email address;

• The provider receives the agreed payment;

• For reservations made using vouchers, coupons, or gift certificates, the provider receives the relevant identification code or proof of the voucher's validity.

If payment or the information required to redeem a voucher is not provided within the agreed period, the reservation shall be deemed cancelled by the guest and will be automatically terminated.

5. PAYMENT METHODS

Reservations may be paid by:

• Bank transfer based on a pro forma invoice;

• Any other payment method agreed upon during the reservation process.

Payment must be made in accordance with the deadlines and instructions specified in the reservation confirmation or pro forma invoice.

6. CANCELLATION BY THE GUEST

Unless otherwise agreed at the time of reservation, the following cancellation policy applies:

• For cancellations made more than 14 days before arrival, all payments received will be refunded, less an administrative cancellation fee of EUR 20;

• For cancellations made 14 days or less before the scheduled arrival date, the provider shall retain the full reservation amount.

A cancellation is valid only if submitted in writing to the provider's email address.

7. TERMINATION OF THE AGREEMENT BY THE PROVIDER

The provider may cancel a reservation or terminate the agreement if the guest fails to fulfill their obligations, particularly if the agreed payment is not made within the prescribed period.

The provider may also terminate the agreement due to circumstances beyond its control, including force majeure, extraordinary circumstances, technical issues, or the submission of incorrect or misleading information by the guest.

In such cases, the provider shall inform the guest as soon as possible and refund any payments received where the guest is entitled to a refund. If the gondola lift is not operating due to adverse weather conditions and access to the cabin is therefore impossible, the guest may request either a refund or a change of reservation date.

8. GUEST LIABILITY

The guest is liable for any damage caused by themselves or by persons staying with them to the accommodation, equipment, furnishings, or surrounding property.

Any damage or malfunction discovered during the stay must be reported to the provider without delay. The provider has the right to claim compensation for the actual amount of damage incurred.

9. FINAL PROVISIONS

Any matters not governed by these Terms and Conditions shall be subject to the laws of the Republic of Slovenia.

The parties shall endeavor to resolve any disputes amicably. If an amicable resolution cannot be reached, the competent court shall be the District Court of Ljubljana, Slovenia.

For additional information, the provider may be contacted through the contact details or contact form published on the website.

Provider Information

Martin Dušak s.p., Cegelnica 27A, 4202 NAKLO

MŠ 3266737000

DŠ SI14154102

TRR: Sparkasse bank d.d. SI56 3400 0102 3716 442